Announcement regarding the postponement of the upcoming HYDE LIVE 2020-2021 ANTI WIRE shows in Osaka

Thank you very much for your continued support of HYDE.

We regret to inform you that we have decided to postpone the Osaka Castle Hall shows scheduled for 1/16/2021 and 1/17/2021 as a result of discussions regarding a state of emergency which is expected to be declared in 3 prefectures of the Kansai region (including Osaka Prefecture) due to the spread of the coronavirus, and regarding the current guidelines set by the Osaka prefectural government.

The Sendai, Tokyo, Fukuoka, and Sapporo shows are currently planned to be held as scheduled.

We would like to express our deepest apologies to all those who were looking forward to the Osaka shows, and ask for your understanding in this situation.

 

The postponed shows will be held on the following schedule.

 

[New Schedule]

Venue: Osaka Castle Hall

1/16/2021 (Sat) → rescheduled to 3/6/2021 (Sat) 

Doors open at 5:30PM / Show begins at 7:06PM 

1/17/2021 (Sun) → rescheduled to 3/7/2021 (Sun)

Doors open at 3:30PM / Show begins at 5:06PM 

*The venue and times will remain the same.

 

[About ticket refunds]

Please hold on to your current tickets as they will be valid for their respective rescheduled dates.

If the ticket is lost, stolen or forgotten and cannot be presented at the venue on the new show date, it will no longer be valid.

Also, if you have a paper ticket, any ticket missing the stub will also be invalid, so please be careful.

If you are unable to attend on the rescheduled date due to a schedule conflict, or if you choose not to attend, we will refund your ticket.

*The full ticket price will be refunded.

 

[About merch]

The merch that you have been pre-ordered for pick-up at the venue on 1/16/2021 (Sat) or 1/17/2021 (Sun) will be available for pick-up at your reserved time slot on the respective reschedule date.

If you are unable to pick-up your order on the respective rescheduled date, your order will be automatically cancelled because it is in “reservation” mode and payment has not been processed yet.  Please note payment can only be completed when the merch is handed over to you in person, so currently, there is no delivery option.
The merch will be available for purchase on the online store after all shows are completed.  Please consider purchasing these items online at that time if you are unable to attend the shows.

 

 

 <Refund Period >

* Please note, the refund period varies based on where you purchased your ticket.

• HYDEIST pre-sales / HYDERoom pre-sales / SKIYAKI TICKET resale

1/14/2021 12:00PM ~ 1/17/2021 11:59PM

 

• Pre-sales on sites other than the ones listed above / general sales

1/13/2021 10:00AM ~ 1/17/2021 11:59PM

 

* Requests for refunds outside of the refund periods listed above cannot be honored.

* The refund process varies depending on where you purchased your ticket, so please follow the instructions that apply to your ticket.

* For those with a paper ticket: the ticket must still be intact to receive a refund.  If the stub has been removed, refunds cannot be issued.

* Refunds cannot be issued at the venue.

 

< Refund Process > 

• For fans who have purchased tickets at HYDEIST pre-sales / HYDERoom pre-sales

Please process your refund using the form below within the refund period.

Once you apply for the ticket refund, you cannot cancel the request for any reason.

Form: http://pia.jp/piajp/v/hyde21-re/

 

*The application form will be available from 1/14/2021 12:00PM.

If you have purchased multiple tickets, please select the number of tickets you would like to receive refunds for.  

Only the person who has purchased the tickets can request the refund within the period (i.e. if one person bought tickets for a group of friends, only that person can place the request).  

 

Once your application is received and it is confirmed that you are eligible for a refund, a postal transfer withdrawal document will be sent to you after mid-March. Please bring the postal transfer withdrawal document and your ID to the service counter at a Japan Post Bank branch or the banking window at a post office to exchange it for cash. The Postal Savings Office will send this document in a green envelope to the address you enter in the ticket refund application form.

 

• For fans who have purchased tickets through SKIYAKI TICKET (resale)  

Please process your refund using the form below within the refund period.

Once you apply for the ticket refund, you cannot cancel the request for any reason.

Form: https://forms.gle/8N2BumspcKCmstbK7

 

*The application form will be available from 1/14/2021 12:00PM.

If you have purchased multiple tickets, please select the number of tickets you would like to receive refunds for.  

Only the person who has purchased the tickets can request the refund within the period (i.e. if one person bought tickets for a group of friends, only that person can place the request).  

 

Once your application is received and it is confirmed that you are eligible for a refund, a postal transfer withdrawal document will be sent to you after mid-March. Please bring the postal transfer withdrawal document and your ID to the service counter at a Japan Post Bank branch or the banking window at a post office to exchange it for cash. The Postal Savings Office will send this document in a green envelope to the address you enter in the ticket refund application form.

 

• For fans who have purchased tickets at Ticket Pia

- Those who have already issued tickets at the ticket counter: 

Please bring your ticket to the store where it was issued to complete the refund process. (The name of the store where you purchased the ticket is indicated on the bottom left of the ticket.)  Please note that business hours vary depending on the store. 

- Those who have selected Cloak pickup and your ticket has not been issued yet:

Please go to your list of tickets on Cloak and follow the refund procedure.  Please check the following link for details of the refund procedure.

Ticket Pia: http://t.pia.jp/guide/refund.jsp

 

• For fans who have purchased tickets at Lawson Ticket

Please bring your show ticket and the ticket (receipt) for the handling fees with you and complete the refund process at the "Loppi" machine in the store. 

If you purchased your tickets at Lawson, please go to a Lawson, and if you purchased your tickets at Ministop, please go to a Ministop. Refunds can be completed at any location of the convenience store where you picked up your tickets. 

If you would like a refund and have not yet issued the ticket, please go to a "Loppi" machine located in a store to issue the ticket first, and then go through the refund process. 

If you had your tickets delivered to you, please go to the nearest Lawson store to receive your refund. 

Please note that only the ticket price will be refunded if you have lost the ticket (receipt) for the handling fees. 

How to get ticket refund: http://l-tike.com/oc/lt/haraimodoshi/

Lawson Ticket: https://l-tike.com/contact/

 

 

• For fans who have purchased tickets through "e-plus"

Refund instructions vary depending on how you received your ticket and the payment method used. 

Please refer to the refund instruction chart for details: https://eplus.jp/refund2/ 

Refunds at convenience stores can be processed after 10:00AM on the second day after the ticket is issued. 

If your ticket has not been issued, please fill out the application form sent to you from e-plus. 

e-plus: https://eplus.jp/qa/


• For fans who have purchased tickets through Rakuten Ticket

Please check this link for how to request a refund: https://ticket.rakuten.co.jp/change

Rakuten Ticket Customer Support: https://ticket.faq.rakuten.net/

 

<Ticket Sales for the Rescheduled Show Dates>

Tickets for the rescheduled show dates will be available for sale again as follows.

[When to Purchase]

1/19/2021 from 6:00PM (JST)

[Where to Purchase]

Ticket Pia: https://w.pia.jp/t/hyde-antiwire/ [P code: 192-237]

Lawson Ticket: https://l-tike.com/hyde/ [L: 54562]

e-plus: https://eplus.jp/hyde-o/

Rakuten Ticket: http://r-t.jp/hyde

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