Guidelines and Policies to Help Prevent the Spread of COVID-19

In regards to the “20th Orchestra Concert 2021 HYDE HEIANJINGU” event, the following policies will be put in place to help prevent the spread of COVID-19, and to ensure the safety of all guests, staff, and performers. 

We apologize for any inconveniences, but to ensure that all guests can enjoy the show in a safe environment, we ask for everyone’s understanding and cooperation.


The following steps will be taken to prevent the spread of COVID-19


The maximum capacity for this event has been determined in accordance with the guidelines set by the local government and the policies put in place by the Office for Novel Coronavirus Disease Control (a special task force under the Cabinet Secretariat, Government of Japan), and tickets will be sold up to 100% of that capacity. 

In the event that the maximum capacity must be adjusted in the future due to changes in the policies set by the national or local government, or by the venue, there is a possibility that there will be no choice but to void all tickets sold and issue refunds.

If that happens, the number of tickets available will be reset to the adjusted capacity, and tickets will go on sale again.


* All seats will be reserved seating, and guests will be asked to remain seated during the show.

* A distance of 2 meters will be secured between the performers on the stage and the first row of seats.

* A no-contact thermometer will be used to take the temperature of each guest as they enter the venue, and guests will be asked to use the hand sanitizer.

* Alcohol-based hand sanitizer will be available throughout the venue.

* All high-touch surfaces will be disinfected regularly.

* All staff will be wearing masks.  And when necessary, they will wear additional protective gear, such as face shields and gloves.

* There will be no coat check services.

* Everyone involved in the production (performers, staff, etc.) will adhere to strict prevention guidelines before and during the event.

* Tickets are non-refundable (unless the show is cancelled/postponed, or if the tickets are voided by the organizer to make adjustments to the capacity due to changes in official guidelines).



What we ask of all guests attending the event


< When you apply for, or purchase your ticket >

  • When applying for ticket purchases, please enter the names, email addresses and phone numbers for yourself and ALL guests who will attend the event with you.In the unlikely event that someone contracts COVID-19 during one of the shows, the information provided will be used to notify all others.

  • Please be aware that personal information entered in the fan club registration and/or ticket application forms may be shared with government agencies such as the department of health as needed.

  • We recommend using the official contact tracing app provided by the Ministry of Health, Labor and Welfare, “COCOA”.This app uses the Bluetooth technology on your smartphone to monitor whether you come into contact with someone who tests positive for COVID-19 and sends a notification if you do.See below for how to install this app.

  • Guests may be asked to provide additional personal information at the venue, as needed.


< On the day of the event >

  • If you are experiencing any symptoms such as (but not limited to) fever, cough, fatigue, shortness of breath, loss of taste/smell, body aches, sore throat, headaches, diarrhea, vomiting, etc., please be sure to contact the consultation hotline and see a doctor at a designated medical facility before heading to the venue.

  • Anyone who is exhibiting symptoms but has not seen a doctor has visited a country/region on the no-entry list within 14 days of the show date, has tested positive for COVID-19 and is under orders to quarantine, or has had close contact with someone who has tested positive for or has possibly contracted COVID-19 will not be permitted to enter the venue.

  • Please wear a mask. If you are not wearing a mask, you may be denied entry into the venue.

  • The entrance area is expected to become more crowded as the show’s start time approaches, so please arrive early to avoid these crowds.

  • In order to avoid crowding at the entrance, the venue may ask guests to enter in smaller groups based on their seat numbers.

  • When standing in line (to enter the venue, to use the restroom, etc.), please be sure to keep a safe distance between you and the person in front of you. Markers will be placed on the floor to help gauge distance.

  • Temperature checks will be conducted at the entrance using no-contact thermometers. Depending those results, staff may need to re-take your temperature. And if it is confirmed that your temperature is 37.5C (99.5F) or higher, you may be denied entry.

  • Please sanitize your hands at the entrance. (Alcohol-based sanitizer will be provided.)

  • Please remain seated during the show.

  • Please refrain from having conversations with other guests. Be especially careful not to speak while your mask is off (such as when you remove it to drink something).

  • To avoid congestion, please do your best to remain seated once you have located your seat.

  • Please refrain from cheering, screaming, singing, etc. during the show.

  • Please refrain from having gatherings/meals with other guests before/after the show.

  • After the show, guests will be asked to leave their seats in groups to avoid congestion. Please remain in your seats until a staff member directs you to the exit.


< Regarding gifts for the performers, and other information >

  • The performers must respectfully decline all gifts, including bouquets and gifts mailed to them.

  • There are no smoking areas at the venue.

  • Eating is prohibited at the venue and at your seat.

  • Your cooperation to minimize crowding in the restrooms will be appreciated. Please note that use of the restrooms may be limited after the show while staff clean/sanitize the facilities.

  • If you will be arriving to the venue in a wheelchair, please contact the organizer during business hours, at least 2 business days prior to the event. There is a possibility that the venue may not be able to provide accommodations, so please contact the organizer as soon as possible. To use the area designated for wheelchairs, the guest will be required to present their disability certificate or a certificate from a medical facility proving the guest is under treatment that requires them to use a wheelchair.

  • Waiting for the performers to arrive/depart at the performer’s entrance, and any other similar actions are strictly prohibited. If a guest is found to be taking any action(s) deemed to be a nuisance for performers, staff, or other guests, they may be asked to leave the venue and denied access to the event.


If guests are unable to follow the guidelines presented above, they may be asked to leave the venue and the show may be suspended.


To ensure that all guests can enjoy the show in a safe environment, we ask for everyone’s understanding and cooperation.