In regards to the “HYDE LIVE 2022” shows to be held 9/4/2022~9/11/2022, the following policies will be put in place to help prevent the spread of COVID-19, and to ensure the safety of all guests, staff, and performers. 

We apologize for any inconveniences, but to ensure that all guests can enjoy the show in a safe environment, we ask for everyone’s understanding and cooperation.

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The following steps will be taken to prevent the spread of COVID-19

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For this tour, the number of tickets available is set to the maximum capacity of the venue. 

In the event that the maximum capacity must be adjusted in the future due to changes in the policies set by the national or local government, or by the venue, there may be no choice but to void all tickets sold and issue refunds.

If that happens, the number of tickets available will be reset to the adjusted capacity, and tickets will go on sale again.

Additionally, if the government decides to implement special promotions such as event discount aids, and this tour becomes partially or wholly qualified, you may need to present the necessary documentation as noted in the government's guidelines to receive such discounts.

 

* For all shows, the 1st floor will be standing room, and the 2nd floor will be reserved seating (there may also be standing room in the back area of the 2nd floor).

* A no-contact thermometer will be used to take the temperature of each guest as they enter the venue, and guests will be asked to use the hand sanitizer. Guests may be denied entry depending on their temperature reading.

* Alcohol-based hand sanitizer will be available throughout the venue.

* Ventilation: In addition to utilizing the venue's ventilation system at all times, the doors to the venue will be opened regularly to allow air flow and ventilation. Some doors to the seating area will also remain open throughout the show to allow additional ventilation.

* Disinfection/Cleaning: All high-touch surfaces will be disinfected regularly.

* All staff will be wearing masks.  And when necessary, they will wear additional protective gear, such as face shields and gloves.

* Health Monitoring: Everyone involved in the production (performers, staff, etc.) will adhere to strict prevention guidelines before and during the event.

* Tickets are non-refundable (unless the show is cancelled/postponed, or if the tickets are voided by the organizer to make adjustments to the capacity due to changes in official guidelines).

* Cashless Payments: The preferred methods of payment for goods and services at the venue will be those that are touchless, such as IC cards (excluding PiTaPa).

 

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What we ask of all guests attending the event

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< When you apply for, or purchase your ticket >

• When applying for ticket purchases, you will be asked to enter the names, email addresses and phone numbers for yourself and ALL guests who will attend the event with you. In the unlikely event that someone contracts COVID-19 during one of the shows, the information provided will be used to notify all others.

• Please be aware that personal information entered in the fan club registration and/or ticket application forms may be shared with government agencies such as the department of health as needed.

• Guests may be asked to provide additional personal information at the venue, as needed.

• We recommend using the official contact tracing app provided by the Ministry of Health, Labor and Welfare, “COCOA”. This app uses the Bluetooth technology on your smartphone to monitor whether you come into contact with someone who tests positive for COVID-19 and sends a notification if you do. ​

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< On the day of the event >

• Medical Check-up: If you are experiencing any symptoms such as (but not limited to) fever, cough, fatigue, shortness of breath, loss of taste/smell, body aches, sore throat, headaches, diarrhea, vomiting, etc., please be sure to contact the consultation hotline and see a doctor at a designated medical facility before heading to the venue.

• Anyone who is exhibiting symptoms but has not seen a doctor, has visited a country/region on the no-entry list within 14 days of the show date, has tested positive for COVID-19 and is under orders to quarantine, or has had close contact with someone who has tested positive for or has possibly contracted COVID-19 will not be permitted to enter the venue.

• Wear a Mask: Please wear a non-woven fabric mask (such as surgical masks). If you are not wearing a mask, you may be denied entry into the venue.

• The entrance area is expected to become more crowded as the show’s start time approaches, so please arrive early to avoid these crowds.

• When standing in line (to enter the venue, to use the restroom, etc.), please be sure to keep a safe distance between you and the person in front of you. Markers will be placed on the floor to help gauge distance.

• Temperature Check: Temperature checks will be conducted at the entrance using no-contact thermometers. Depending on the reading, staff may need to re-take your temperature. And if it is confirmed that your temperature is 37.5C (99.5F) or higher, you may be denied entry.

• Hand Sanitizing: Please sanitize your hands at the entrance. (Alcohol-based sanitizer will be provided.)

• Do not use place your personal belongings on chairs to hold the seat (i.e. while you go to the restroom, for friends joining later, etc.).

• Guests are responsible for their own valuables. The venue/organizer will not be held responsible for loss/theft of such items.

• Guests may utilize cloak service or coin lockers for a fee.

• Please be considerate of your neighbors. Wild behavior, pushing, rushing to the front, and other actions that is a nuisance to other guests will not be tolerated.

• Noisemakers, lights, message boards, etc. are prohibited.

• Minimize Talking/Close Contact: Please refrain from gathering or having conversations with other guests. Be especially careful not to speak while your mask is off (such as when you remove it to have a drink).

• Please refrain from cheering, screaming, singing, etc. during the show.

• For those in seats with arm rests, please only use one side so as not to use the same one as the person seated next to you.

• Please refrain from having gatherings/meals with other guests before/after the show.

• After the show, guests will be asked to leave their seats in groups to avoid congestion. Please remain in your seats until a staff member directs you to the exit.

 

< Regarding gifts for the performers, and other information >

• No Gifts: The performers must respectfully decline all gifts, including bouquets and gifts mailed to them.

• No Smoking Area: The venue's smoking areas will be closed.

• No Eating: Eating is prohibited inside the venue, including at your seat.

• Avoid Crowding: Your cooperation to minimize crowding in the restrooms will be appreciated. Please note that use of the restrooms may be limited after the show while staff clean/sanitize the facilities.

• Wheelchair Accessibility: If you will be arriving to the venue in a wheelchair, please contact the organizer during business hours at least 2 business days prior to the event. There is a possibility that the venue may not be able to provide accommodations, so please contact the organizer as soon as possible. To use the area designated for wheelchairs, the guest will be required to present their disability certificate or a certificate from a medical facility proving the guest is under treatment that requires them to use a wheelchair.

• No Waiting: Waiting for the performers to arrive/depart at the performer’s entrance, and any other similar actions are strictly prohibited. If a guest is found to be taking any action(s) deemed to be a nuisance for performers, staff, or other guests, they may be asked to leave the venue and denied access to the event.

 

If guests are unable to follow the guidelines presented above, they may be asked to leave the venue and the show may be suspended.

 

To ensure that all guests can enjoy the show in a safe environment, we ask for everyone’s understanding and cooperation.