Announcement regarding refunds for the upcoming HYDE LIVE 2020-2021 ANTI WIRE show in Sapporo on 2/13

The show at Sapporo Cultural Arts Theater hitaru (2/13/2021) for the HYDE LIVE 2020-2021 ANTI WIRE tour is planned to be held as scheduled at this point.
We ask the HYDE fans who will be attending the show to please follow the rules that are put in place to prevent the spread of COVID-19; such as wearing a mask, sanitizing your hands, and maintaining social distancing.
Upcoming shows may be cancelled or postponed as needed depending on the policies set by the Japanese government for COVID-19 in the future.


Moreover, the show is scheduled to be held for now, but a refund for the ticket will be granted to those who want to cancel attending the show in consideration of COVID-19.  Since the refund process varies based on where you purchased your tickets, please check the following information and complete the refund process within the period below.

 


[About Merch]

The merch which you ordered in advance is in "reservation" mode and payment has not been processed yet, so your pre-order "reservation" will be automatically canceled if you do not appear at the venue to process payment and pick-up your order.
Payment can only be completed when the merch is handed over to you in person, so currently, there is no delivery option.

 

[About the Ticket Refund]

Refunds for tickets to the show at Sapporo Cultural Arts Theater hitaru is available.

*Full-price of your ticket will be refunded.

 

< Refund Period >

* Please note, the refund period varies based on where you purchased your ticket!

* All dates/times are in Japan Standard Time

 

• HYDEIST pre-sales / HYDERoom pre-sales

2/10/2021 12PM ~ 2/13/2021 11:59PM

 

• SKIYAKI TICKET resale

2/9/2021 6PM ~ 2/13/2021 11:59PM

 

• Pre-sales on sites other than the ones listed above / general sales

2/10/2021 10AM ~ 2/13/2021 11:59PM

 

* Requests for refunds outside of the refund periods listed above cannot be honored.

* The refund process varies depending on where you purchased your ticket, so please follow the instructions that apply to your ticket.

* For those with a paper ticket: the ticket must still be intact to receive a refund.  If the stub has been removed, refunds cannot be issued.

* Refunds cannot be issued at the venue.

 

< Refund Process >

*Please note, the process varies depending on where you originally purchased your ticket!

 

• HYDEIST pre-sales / HYDERoom pre-sales

Once you apply for the ticket refund, you cannot cancel the request for any reason. 

Please use this form to request a refund: http://pia.jp/piajp/v/hyde21h-re/

If you have purchased multiple tickets, please select the number of tickets you would like to receive refunds for.  

Only the person who has purchased the tickets can request the refund within the period (i.e. if one person bought tickets for a group of friends, only that person can place the request).

Requests for refunds from those who no longer possess their ticket after they have successfully resold their ticket on SKIYAKI TICKET will be denied.

 

Once your application is received and it is confirmed that you are eligible for a refund, a postal transfer withdrawal document will be sent to you after mid-March. Please bring the postal transfer withdrawal document and your ID to the service counter at a Japan Post Bank branch or the banking window at a post office to exchange it for cash. The Postal Savings Office will send this document in a green envelope to the address you enter in the ticket refund application form.  

Ticket Pia: https://t.pia.jp/guide/refund.jsp

 

・SKIYAKI TICKET resale

Once you apply for the ticket refund, you cannot cancel the request for any reason.

Please use this form to request a refund: https://forms.gle/qvND21BBHtzhunqb6

If you have purchased multiple tickets, please select the number of tickets you would like to receive refunds for.  

Only the person who has purchased the tickets can request the refund within the period (i.e. if one person bought tickets for a group of friends, only that person can place the request). 

Once your application is received and it is confirmed that you are eligible for a refund, a postal transfer withdrawal document will be sent to you after mid-March. Please bring the postal transfer withdrawal document and your ID to the service counter at a Japan Post Bank branch or the banking window at a post office to exchange it for cash. The Postal Savings Office will send this document in a green envelope to the address you enter in the ticket refund application form.

Ticket Pia: https://t.pia.jp/guide/refund.jsp

 

• For fans who have purchased tickets at Ticket Pia

- Those who have already issued tickets at the ticket counter: Please bring your ticket to the store where it was issued to complete the refund process. (The name of the store where you purchased the ticket is indicated on the bottom left of the ticket.) Please note that business hours vary depending on the store.

 

- Those who have selected Cloak pickup and your ticket has not been issued yet: Please go to your list of tickets on Cloak and follow the refund procedure. Please check the link below for the details of the refund procedure. 

 

- Those who received tickets by mail: Please send your tickets back to the following address (mail center) by "簡易書留 (registered mail)", "宅配便 (courier service)", or "特定記録郵便 (specific recorded mail)".  The tickets must arrive at the mail center within the refund period.
Usually, the refund will be completed in 3-4 weeks after the refund period is over.  But please note that currently, it may take longer than usual.

 

Return address

〒150-0011東京都渋谷区東1-2-20 渋谷ファーストタワー
ぴあ株式会社 チケットぴあメールセンター「(公演名)」宛

(PIA Corporation ║ Attention: Ticket Pia Mail Center "[Name of the show]" ║ Shibuya First Tower, 1-2-20 Higashi, Shibuya-ku, Tokyo 〒150-0011)

 

Required information for return shipment

Please make sure to enclose a note with the following information when you return the ticket by mail.
1. Your mailing address (refund will be sent to this address)
2. Your full name
3. Your phone number (You may be contacted if there are any discrepancies in your request or questions about your refund.)
4. Unit price of the tickets you are returning
5. Number of tickets enclosed

 

Notes on return shipping

Please be sure to include the tickets in the return package.  No refunds can be made if you only send your note.
 

Ticket Pia: http://t.pia.jp/guide/refund.jsp

 

< Inquiries about the performance >
Mount Alive
TEL: 011-625-5555 (Weekdays 12:00PM - 3:00PM)

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