【ROENTGEN 2021】Announcement regarding the change of venue and refund & ticket sales for Osaka shows

Alternative arrangements have been made for the 20th Orchestra Tour HYDE ROENTGEN 2021 Osaka shows, which were scheduled to be held at Osaka International Convention Center (Grand Cube Osaka) on 6/30/2021 and 7/1/2021, and they will now be held at the ORIX Theater.  The show dates and times will remain the same.

 

Due to the smaller capacity of the ORIX Theater, it is not possible for everyone who has already purchased a ticket to attend, so we have no choice but to void all tickets and refund them.

Ticket numbers will be adjusted according to the capacity of ORIX Theater before going on sale.  And before they go on general sale, a lottery will be held for those who already have tickets for the Osaka International Convention Center (Grand Cube Osaka).

 

We sincerely apologize for the inconveniences this has caused to those who have purchased tickets.

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Regarding ticket refunds

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"Osaka International Convention Center (Grand Cube Osaka)" will be referred to as "Osaka International Convention Center" from now on.

 

All tickets for the Osaka International Convention Center shows will be voided.

You must submit a refund request within the following period.

If you do not submit a refund request, we will not be able to process your refund.

 

< Refund period (JST) >

5/20/2021 6:00PM ~ 7/2/2021 11:59PM

 

< How to submit a refund request >

*Please note, the process varies depending on where you originally purchased your ticket.

 

・HYDEIST pre-sales / HYDERoom pre-sales

Please submit a refund request using the form below within the refund period.

Please make sure that the person who purchased the ticket submits the form within the refund period.  (i.e. if one person bought tickets for a group of friends, only that person can place the request).

*In order to apply for a refund, you will need your ticket exchange number (9 digits) for the Osaka International Convention Center shows and the phone number you registered when you purchased the ticket.  (Please check the notice sent from Ticket Pia via email.)

 

Ticket Refund Application Form: http://pia.jp/piajp/v/hyde21osk-re/

 

Once your application is received and it is confirmed that you are eligible for a refund, a postal transfer withdrawal document (郵便振替払出証書) will be sent to you early-August or later.  Please bring the postal transfer withdrawal document and your ID to the service counter at a Japan Post Bank branch or the banking window at a post office to exchange it for cash.  The Postal Savings Office will send this document in a green envelope to the address entered in your ticket refund application form.

 

Ticket Pia: https://t.pia.jp/guide/refund.jsp

 

・Ticket Pia priority pre-sale

 

Please apply for a refund under the ticket list section on Cloak within the refund period.

For details on how to get a refund, please visit the following link.

 

Ticket Pia: https://t.pia.jp/guide/refund.jsp

 

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Ticket sales for ORIX Theater

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< General Ticket Sales >

Whether or not general tickets are available will be announced on 6/3/2021.

< Ticket pre-sale >

A lottery will be held for those who already had tickets for the Osaka International Convention Center.

 

Pre-sale period

*Exclusively for those who already had tickets for the Osaka International Convention Center

5/20/2021 6:00PM ~ 5/24/2021 11:59PM (JST)

 

*Please note, the process varies depending on where you originally purchased your ticket.

 

・HYDEIST / HYDERoom pre-sale: http://pia.jp/piajp/v/hyde21osk-re-fcp/

 

・Ticket Pia priority pre-sale: http://pia.jp/piajp/v/hyde21osk-re-pgp/

 

*This pre-sale is exclusively for those who already had tickets for the Osaka International Convention Center.

*In order to apply, you will need your ticket exchange number (9 digits) or payment voucher number (13 digits) for the Osaka International Convention Center shows, and the phone number you registered when you purchased your ticket.  (Please check the notice sent from Ticket Pia via email.)

*Please access the site that applies to you from the above URLs and select the seat type you originally purchased.

*You may select up to three choices for seat types.  Assigning the seat type you had originally purchased will be our priority, so it will automatically be marked as your first choice.

*The number of tickets you purchased for the Osaka International Convention Center will be the maximum number of tickets you can apply for during this pre-sale.

 *Applications from accompanying persons cannot be accepted.  Please apply only if you are the person who originally purchased the ticket.

*Applications are not processed on a first-come, first-served basis.  If the number of applications exceeds the capacity, a lottery will be held.

*If multiple applications are submitted using the same exchange number and/or phone number, only the last application will be valid.

*If you have purchased tickets for the Osaka International Convention Center shows from HYDEIST/HYDERoom, and you apply for tickets for the ORIX Theater shows, the tickets will be electronic tickets issued by SKIYAKI TICKET.  A smartphone/tablet device that can display the electronic ticket will be required for admission.  In order to display the electronic ticket, the SKIYAKI TICKET app must be installed on your smartphone/tablet device and it is highly recommended that you test the app before arriving at the venue.

 

[For inquiries about the shows]

Kyodo Information

TEL 0570-200-888 (11:00AM - 4:00PM except Sundays and holidays)