Measures to prevent the spread of the coronavirus infection and requests to the audience

In regards to "HYDEPARK 2021", we will take the following measures to prevent the spread of the infection and to ensure the safety and security of all visitors and people involved in the event.
We apologize for any inconvenience this may cause, and ask for your understanding and cooperation in creating a safe and secure environment so that all visitors can enjoy the event.
The following measures will be taken to prevent the spread of the coronavirus infection
Ticket sales for this event will be capped at a limited capacity set in accordance with the guidelines of the local government and the venue.

・All seats on the second floor (for video viewing) will not non-reserved, and the audience must remain seated during the screening.
・A non-contact thermometer will be used to check body temperature and guests will be required to disinfect their hands with alcohol-based sanitizers at the entrance
・Alcohol-based sanitizers will be available in various areas accessible by guests.
・The air in indoor areas will be ventilated at all times by the venue's equipment.
・Handrails, armrests, and other high-touch areas of the venue will be sanitized regularly.
・ Lobby staff will wear masks at all times.  Face shields, gloves, and other protective gear will be added as necessary.
・Cloakroom services (luggage storage) will be suspended.
・All performers, staff, and others involved in the show will thoroughly implement infection prevention measures from the preparation period through the conclusion of the event.
・No refunds will be made unless the event is cancelled or postponed, or the organizer must void the tickets due to a change in the ticket sales limit.  Please be aware of this before purchasing tickets.
Requests to visitors
< When applying for tickets or purchasing tickets >
・Please be aware in advance that we may share your personal information with public institutions such as the public health center if necessary.
・The Ministry of Health, Labor and Welfare recommends the use of the "Coronavirus Contact Confirmation App (COCOA)".  With this app, you can receive notification of possible contact with a person who has tested positive for the coronavirus infection by using the proximity communication function (Bluetooth) of your smartphone.
For more information on how to install the app, please see below.
Google Play:
App Store:


< On the day of the show >
・If you have symptoms such as fever, cough, phlegm, fatigue, shortness of breath, loss of taste/smell, general pain, sore throat, headache, joint or muscle pain, diarrhea, vomiting, etc., please be sure to contact the consultation desk and visit the designated medical facility before coming to the venue.
・If you have any of the above symptoms and have not been examined at a medical facility, if you have visited/stayed in an area subject to denial of entry under the Immigration Control and Refugee Recognition Act within 14 days prior to the date of the show, if you have tested positive for the coronavirus and have been instructed to stay at home, or if you have been in close contact with someone who has tested positive for the coronavirus or is suspected of being infected, you will not be allowed to enter the venue.
Please wear a non-woven mask when you come to the venue.  If you are not wearing a mask, you may not be allowed to enter the venue.
・When forming a line, such as to enter the venue or at the restrooms, we ask for your cooperation in practicing social distancing. (Markers will be placed on the floor.)
・A non-contact thermometer will be used to check your temperature at the entrance.  Depending on the results, your body temperature will be measured again, and if the result is 37.5 degrees Celsius or higher, you will not be allowed to enter.
・Please disinfect your hands with alcohol-based sanitizer at the entrance.
・While watching the screening from the 2nd floor seats, please remain seated throughout the screening.
Please refrain from talking to each other as much as possible, especially when you are not wearing your mask (such as when you're having a drink).
・Please refrain from cheering or singing.
・Please refrain from having dinner/gatherings with other guests before/after the event.


< Gifts for the performers, the use of the lobby area, etc. >

・Performers must respectfully decline all gifts, including deliveries and flowers.
・The designated smoking area in the venue will be closed.
・Please do not eat inside the venue or at your seats.

・The restroom can be very crowded, so please be considerate of others and use the facilities in a timely manner.  And please note that access to restrooms may be limited after each session for disinfection and cleaning purposes.
・Any guest being a nuisance to others may be denied entry into the venue.

If you do not abide by the above cautionary notes, we may have no choice but to suspend the event or ask you to leave the venue.
In order to create a safe and secure environment in which all guests can enjoy the event, we ask for your understanding and cooperation.